@metricsherpa

Customer Feedback Gone Wrong + Ice Fishing & Beach Photos | CX & Coffee Ep. 15

Are You a Relatable Leader or Just Playing One?

Upskilling Customer Service Agents: Part One, The Knowledge Curator

Your Customers Shouldn’t Have to Be the Experts | CX & Coffee Ep. 14

Innovation Showcase | Enterprise Connect

Philosophy, Corporate Greed, and the Future of CX: A Conversation with Michael Yodice

Can Effort Build Loyalty? Exploring Good Friction | CX & Coffee Ep. 13

Five Signs Your CX Program Is Stuck at the Surface—and What to Do About It

Blind Taste Test: Is There A Difference Between a $5, $15, and $35 Coffee? | CX & Coffee Ep. 12

Customer Experience Solutions and Services | Metric Sherpa

The Coming Cratering of Customer Experience—and the Renaissance That Will Follow

Webinar: Your Contact Center Knowledge Base May Be Failing You (and What To Do About It)

Justin Robbins

The Flaws of Automated Quality Assurance in Contact Centers

Don’t Get Angry, Get Relevant: How CX Leaders Can Finally Get Their Seat at the Table

The Annual Review Process is Broken – Let's Fix It | CX & Coffee Ep. 11

Leading the Way for the Contact Center Industry: ICMI’s 2025 Top 25 Thought Leaders

From Cast Iron Frittatas to Ditching NPS | CX & Coffee Ep. 10

The ROI of CX: Bridging the Business Gap

ITEXPO - Generate Better Business Outcomes

10 Strategies to Help Agents Feel Less Lonely

Why Contact Center Culture Stalls—and How to Fix It

Canned Coffee Showdown and Self-Service Fails | CX & Coffee Ep. 9

How to create a customer experience journey map

Embracing Accents, Preserving Identity: How Sanas is Redefining Human Connection in CX

Starting Fresh: CX Trends, 2025 Focus, & Olympia Coffee Review | CX & Coffee Ep. 8

Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions

Support Driven Summit - Austin 2025 — Support Driven

Sweet Coffee Challenges, Naughty & Nice CX Moments, and Festive Reflections | CX & Coffee Ep. 7

Experiences in Crisis: The Disparity Dilemma

Mission-Driven CX: An Improved Guide

Reflections on 10 Years of Centrical: A Conversation with Gal Rimon

Father-Son Adventures, Power Outages, and the Worst Coffee Ever? | CX & Coffee Ep. 6

Holiday Traditions, Trader Joe’s Instant Coffee & Fixing Customer Service QA | CX & Coffee Ep. 5

2025: The Year AI Moves from Toy to Tool in Customer Experience

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Peak Season Lessons & Origin Coffee’s Resolute Blend | CX and Coffee Ep. 3

Barbacoa de Cabeza featuring Justin Robbins